设想一下,如果你的餐厅服务人员都会增销技巧—你的营业收入真的增加10%!
餐饮业是“在针尖上削铁”—挣钱不易。如何在有限的客源和有限的收入基础上获得最大的收益,是每一位餐饮从业者的最大难题。随着“三高一低”现象越来越突出,加之“国八条”后,餐饮行业增加收入愈发困难,有这样一个方法,不用投资一分钱,就可以让你的营业收入增加10%!而且我们还设计了一套方案,让员工乐于帮助客人增销,在增加宾客满意度的同时,为酒店增加了营业收入,员工也会得到相应的回报!
课程大纲:
模块一 section one
1餐厅增销的目的The Objective of Restaurant Sales Growth
2 增销需要了解的步骤和时机 Procedure and Timing of Sales Growth
3 如何和客人建立良好关系和氛围How to Form Positive Relations With Costumers
4语言技巧训练 Languages skills Training
模块二 section two
1销售技巧训练Sales skills Training
2创造性销售—拆分和组合Creative Sales
3增销容易走入的误区Common Misunderstanding of Sales Growth
4提升销售的N个机会 Numerous Opportunities to Improve Sale
模块三 section three
1从言谈中如何辨别销售机会How to Informally Distinguish Sales Opportunities
2 通过观察发现客人需求Observe Customers’ needs
3 婚宴预订和洽谈如何增销?—话术大全 How to Promote Wedding Banquet Sales
4 电话订餐过程中的增销话术 How to Improve sales during Phone Reservation
模块四 section four
1 增加宾客就餐前的增销可能性Increase Sale Before Meal
2酒水饮料茶水的增销 Increase the Sale of Beverages and Liquors
3颜色区分法—让增销更容易 Color-Distinction Method
4 如何在用餐后发现增销机会 Increase Sale After Meal
模块五 section five
1有预定的增销方案 Increase Sale with Reservation
2无预定的增销方案Increase Sale without Reservation
3发现和确认增销机会 Distinguish and Confirm Sales Opportunities
4达成共识 Reach an Agreement
模块六 section six
1确认增销的后续工作 confirm the work After Sale
2 签订增销的后续协议 Sign Contract After Sale
3 确保增销的准确性 Ensure the Accuracy of Sale
4设立奖励机制奖励增销行为 Establish Incentive Mechanism to Encourage More Sale